Message from Santa

Personalized Letters and Packages from Santa Claus

FAQ

01. I placed and order but did not get an email confirmation. What can I do?

An automatic email confirmation is sent for each order. If you have not received your email confirmation, please check your Junk/Spam folder. If you still have not found your confirmation email, it is possible that the email address was misspelled. Please send us an email at info@MessageFromSanta.ca and we will reply with the confirmation email.


02. Shipping

Orders are processed daily and mailed the following business day. Our packages offering free shipping are shipped with regular Canada Post mail service. To keep the cost low for our basic packages, we chose Canada Post regular mail service. Please send us an email if expedited shipping is requested for the basic packages.

Shipping times depend on the place of delivery but in general to receive our packages with free shipping will take within 2 business days within Montreal, in 3 business days within Quebec and in 4-5 business days nationally.

Our premium packages are being shipped with UPS or Canada Post Expedited Service and will take about 2-4 business days. The shipping cost is $12. for these packages Canada-wide. Each shipment will have a unique tracking number assigned and emailed to you for tracking purposes.
Use code SANTA33 at check-out to receive a 25% shipping discount on 3 or more deluxe orders, equivalent to free shipping on two packages. Deluxe orders include the premium packages (Personalized Elf package, Hot Chocolate package, Adopt a Reindeer package and Sugar Cookie Mix package). Please note that all 3 packages will be mailed in one package but the letters will be separated and labeled for each child.


03. I have not received my package...

Please contact us at info@MessageFromSanta.ca and we will do our best to track down your order. We encourage you to contact us as your satisfaction is very important to us.


04. Return and Cancellation Policy

If a cancellation request via email is received before the order is mailed out from our office, we will cancel and refund your order in full.

Due to the specific purpose of the letters and packages sold on our website, once the letters and packages are mailed, refund requests will be evaluated on a case by case basis, but as a general practice all orders are non-refundable. For any refund request, please send us an email to info@messagefromsanta.ca with the reason for the refund. If a refund is approved, the customer is responsible for the cost of shipping charges to our office with the exception of mistakes made by us.


05. I would like to place a custom order, can I?

Please contact us at info@MessageFromSanta.ca with your request and we will be in touch with you.


06. What comes in my Santa packages?
We offer different packages to choose from:

- Our Magic Reindeer Package includes a personalized letter from Santa with an official Santa Wax Seal and a package of Magic Reindeer Food.

- Our Magic Reindeer Keepsake Pouch Package includes a personalized letter from Santa with an official Santa Wax Seal, a Magic Reindeer Food Keepsake Pouch and a package of Magic Reindeer Food.

- Our Santa Cam Package includes a personalized letter from Santa with the official Santa Wax Seal and a Santa Cam Ornament. Santa Cam ornament is 6.5 cm.

- Our Santa Letter Package includes a personalized letter from Santa with the official Santa Wax Seal; a letter from our Elf, Elfie; a Nice List Certificate; a 'I have been good all year' door hanger, Santa Card and a package of Magic Reindeer Food.

- Our Adopt a Reindeer Package includes a personalized letter from Santa with the official Santa Wax Seal; a letter from our Elf, Elfie; a Nice List Certificate; a 'I have been good all year' door hanger; a Santa Card; a 'Certificate of Adoption; two reindeer figurines (Dasher and baby Rudolph) and a package of Magic Reindeer Food. The larger reindeer figurine is 15 cm tall.

- Our Hot Chocolate Package includes a personalized letter from Santa with the official Santa Wax Seal; a letter from our Elf, Elfie; a Nice List Certificate; a 'I have been good all year' door hanger; a Santa Card; a Hot Chocolate mix; a Santa cup; a Santa Key and a package of Magic Reindeer Food.

- Our Personalized Elf Package includes a personalized letter from Santa with the official Santa Wax Seal; a letter from our Elf, Elfie; a Nice List Certificate; a 'I have been good all year' door hanger; a Santa Card; a Personalized Elf Plush Toy with your child's name; a Jingle Bell and a package of Magic Reindeer Food.

- Our Sugar Cookie Kit Package includes a personalized letter from Santa with the official Santa Wax Seal; a letter from our Elf, Elfie; a Nice List Certificate; a 'I have been good all year' door hanger; a Santa Card; a Jingle Bell; Cookie Mix; a spatula; 3 light bulb ornaments filled with cookie sprinkles, a recipe card; 2 cookie cutters and a pouch of Magic Reindeer Food.

PLEASE NOTE SOME OF OUR PACKAGES CONTAIN SMALL PARTS AND ARE NOT SUITABLE FOR CHILDREN UNDER 3 YEARS OLD.
SOME OF OUR PRODUCTS ARE HANDMADE. WHILE THE OVERALL LOOK OF THESE PRODUCTS WILL BE THE SAME AS ON THE PICTURE; COLOURS SUCH AS COLOUR OF THE RIBBON MAY BE DIFFERENT.